Freightliner Elite Service
FREIGHTLINER’S ELITE SUPPORT DELIVERS A HIGHER STANDARD
- Rapid diagnosis
- Exceptional turnaround & quality
- Consistent communication
- Robust parts availability
- Superb customer service
You work hard, and your service network should too. ELITE SUPPORT dealers are trained and certified to provide the highest level of knowledge, professionalism and service in the industry. When you come to Young Truck Sales in Canton, OH you will experience the difference.
As an Elite Support Certified Freightliner dealer, we offer a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up.
EXCEPTIONAL TURNAROUND AND QUALITY
Our best practices ensure you have the fastest possible turnaround time, including an up-front parts availability check, scheduling the most qualified technician for the work, and a rigorous quality check before your truck leaves the facility.
Before any work is done, you’ll be contacted with time and cost estimates. After the repair begins, status updates will be communicated as they occur. Once the repair is complete, you will be notified immediately so you can get back on the road. All communications are tracked and documented for future reference.
ROBUST PARTS AVAILABILITY
Elite Support Certified dealers stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you’ll get daily order tracking updates so you know when it’s in stock.
SUPERB CUSTOMER SERVICE
Elite Support Certified Freightliner dealers provide an unmatched level of service. All locations have clear directional signage both inside and outside of the facility. The staff will always be friendly and professional.